Best Aero Limo
Terms

Terms and Conditions

Last updated 28 September 2026

These Terms and Conditions apply to Best Aero Limo website, event, airport transfer and chauffeur bookings. They are written to help customers understand the main booking rules before payment.

1. Booking and payment

  • Bookings are confirmed only after successful online payment or written confirmation from Best Aero Limo.
  • The customer is responsible for checking the pickup date, pickup time, route, passenger count, luggage count, phone number and email before payment.
  • For event bookings, the selected vehicle option is a category or type. Best Aero Limo may assign a suitable vehicle within that option or an equivalent operational substitute when required.

2. Cancellation and changes

  • Cancellation requests must be made within 24 hours after booking confirmation. After 24 hours from confirmation, the booking cannot be cancelled online and is treated as confirmed for dispatch planning.
  • If the trip pickup time is within 24 hours, cancellation is subject to Best Aero Limo approval because driver and vehicle arrangements may already be in progress.
  • Change requests for pickup time, route, passenger count or vehicle option are subject to availability and fare recalculation. Additional charges may apply.

3. Pickup, waiting time and no-show

  • Customers must be reachable on the phone number provided and should be ready at the pickup location at the scheduled time.
  • Airport, event and city pickup points may be adjusted for traffic control, venue restrictions, police instructions or airport/venue rules.
  • If the passenger cannot be contacted or does not arrive after reasonable waiting time, the booking may be marked as no-show and charges may still apply.

4. Fares, distance and day-use terms

  • The fare shown before payment is based on the details entered by the customer and the route calculated by the system.
  • For event transfers, routes above the online booking distance limit may require contacting Best Aero Limo for a custom quote.
  • Day-use bookings include the stated consecutive hours and radius shown on the booking page. Travel beyond the included radius, overtime, extra stops or route changes may require additional charges agreed separately.

5. Customer conduct and luggage

  • Passengers must follow safety instructions from the driver and must not damage the vehicle or use it for unlawful purposes.
  • The passenger count and luggage count must fit the selected vehicle option. If the actual passengers or luggage exceed capacity, Best Aero Limo may arrange an alternative vehicle at additional cost or decline the trip.
  • Best Aero Limo is not responsible for personal items left in the vehicle, but will help coordinate recovery where possible.

6. Delays and force majeure

  • Best Aero Limo will make reasonable efforts to provide the ride on time, but traffic, weather, road closures, airport or venue restrictions, accidents, enforcement activity and other events beyond our control may affect service timing.
  • Where operational changes are required, Best Aero Limo may contact the customer by phone, email, WhatsApp or other available contact method.

7. Support

  • For urgent booking questions, contact Best Aero Limo using the contact details shown on the website or in your booking confirmation.
  • By proceeding with payment, the customer confirms that the booking details are correct and agrees to these Terms and Conditions.