Privacy Policy

1. Who we are

This Privacy Policy is issued by Best Aero Limo (“Best Aero Limo”, “we”, “our”, “us”), based in Kuala Lumpur, Malaysia, the developer and publisher of the following apps and services (together, the “Services”):

• BAL Driver – Drive, Earn Smart (Android package name com.bal.driver), the app used by chauffeurs and drivers registered with Best Aero Limo (the “Driver App”);
• the Best Aero Limo customer mobile app, BAL GO (the “Customer App”);
• our website at bestaerolimo.com and related booking, hotel, airline and kiosk portals.

Best Aero Limo is the data controller for the personal data described in this policy. The developer name shown on our Google Play listing, “Best Aero Limo”, is the same entity.

2. Information we collect

2.1 Driver App

• Account and identity details: name, email address, phone number, login credentials (passwords are stored hashed), and profile photo.
• Driver verification details: driving licence number and licence/vehicle documents you upload so we can verify that you are eligible to drive for us.
• Vehicle details: the vehicle assigned to you (make, model, plate number, category) and photos or inspection records submitted through the app.
• Location: your device’s precise location, used to show your position to dispatch and to the passenger during an assigned trip, to match you with nearby bookings, to provide navigation and to calculate trip distance. Location is collected while you are online/on a trip. If you use the app’s live-tracking feature while the app is in the background, Android will show a persistent notification. You can stop location collection at any time by going offline or turning off location permission.
• Trip and earnings information: assigned, accepted and completed bookings, pickup and drop-off addresses, timestamps, fares, commissions and payout status.
• Customer information you see: passenger name, contact number, flight details and pickup notes for bookings assigned to you.
• Ratings and feedback left by customers or our staff about your service.
• Device and usage data: device model, operating system, app version, IP address, push-notification token, crash and performance logs.
• Camera and photo access: only when you choose to take or upload a photo (for example a document or vehicle photo).

2.2 Customer App and website

• Name, email address, phone number and account credentials.
• Booking details: pickup and drop-off locations, date and time, flight number, passenger and luggage count, special requests.
• Location while the app is in use, to select pickup points and show routes and driver arrival.
• Payment status and transaction references. We do not store full card numbers; card payments are handled by our payment providers.
• Device information, IP address, usage data, crash logs, and messages you send through our contact forms.

3. How we use information

• Create and manage your account and verify drivers and vehicles.
• Dispatch, assign and complete bookings, and let passengers and drivers find each other.
• Provide navigation, live trip tracking, fare calculation, invoicing and driver payouts.
• Send service notifications (new job, booking changes, reminders) by push notification, email or SMS.
• Provide customer support, handle complaints, incidents and disputes.
• Maintain safety, prevent fraud and misuse, and enforce our terms.
• Improve app performance, fix bugs and analyse service quality.
• Comply with legal, tax, regulatory and licensing obligations.

4. Who we share information with

We do not sell your personal information. We share it only as follows:

• Passengers and drivers: a driver’s name, photo, vehicle details and live location are shown to the passenger of an assigned trip; passenger name, contact and trip details are shown to the assigned driver.
• Business customers: hotels, airlines and corporate partners who book rides for their guests or crew may see trip status and driver and vehicle details for those bookings.
• Service providers acting on our behalf: cloud hosting, mapping and routing, push notifications (Firebase Cloud Messaging), email/SMS delivery, payment processing and crash reporting. They may only use data to provide services to us.
• Authorities and advisers where required by law, court order or to protect rights, safety and property.
• Business transfers: if we are involved in a merger, acquisition or sale of assets, subject to this policy.

5. Permissions used by the Driver App

• Location (precise/approximate): dispatch, navigation and live trip tracking.
• Notifications: new job offers and booking updates.
• Camera / photos: profile, document and vehicle-inspection uploads.
• Internet / network state: communicating with our servers.

6. Data security

We protect personal data with encryption in transit (HTTPS/TLS), hashed passwords, role-based access controls, restricted storage of uploaded documents and monitoring. No system is completely secure, so please keep your credentials confidential and tell us immediately if you suspect unauthorised access.

7. Data retention

We keep personal data only as long as needed to provide the Services and to meet legal, tax, accounting, insurance and dispute-resolution requirements. Trip and financial records are generally kept for up to seven years; driver documents are kept while you are an active driver and for a reasonable period afterwards. Live location data is retained for a limited period needed for trip records and safety review, then deleted or anonymised.

8. Account and data deletion

You can request deletion of your account and associated personal data at any time at bestaerolimo.com/account-deletion, or by emailing hello@bestaerolimo.com from your registered email address with the subject “Delete my account”, or by using the account deletion option in the app where available. We will process the request within 7 working days of verifying your identity. Data we must keep by law (for example trip and payment records) will be retained for the required period and then deleted.

9. Your rights

Subject to applicable law, including Malaysia’s Personal Data Protection Act 2010, the EU/UK GDPR and California’s CCPA/CPRA, you may request to access, correct, delete, restrict or object to processing of your personal data, to receive a portable copy, and to withdraw consent at any time. We do not discriminate against anyone for exercising these rights. Contact us using the details below.

10. Children

Our Services are not directed to anyone under 18 and drivers must hold a valid licence. We do not knowingly collect personal data from children.

11. International transfers

Your data may be processed and stored on servers outside your country of residence. Where we do so, we use appropriate safeguards required by applicable law.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above will change and, for material changes, we will notify you in the app or by email.

13. Contact us

• Best Aero Limo, Kuala Lumpur, Malaysia
• Email: hello@bestaerolimo.com
• Website: https://bestaerolimo.com